IVR Systems empower you to:
Configure a personalized IVR message and prompts
IVRs allow you to record customized greetings, messages and prompts so that when your customers call your company, they will have a more personalized experience. “Press 1 for Sales” taken to a whole new level.
Use pre-recorded IVR messages
If you prefer to not use your own voice on the IVR, you can use pre-recorded IVR messages. Professionalism made easy.
Collect information about your callers
IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input. When calls are directed to agents using technology, the probability that the caller will be transferred to the wrong agent or department will be significantly reduced.
Automate customer support
IVRs allow your customers to solve their own problems and obtain the information they are searching for without speaking with an agent. Automated customer service made simple.
Prioritize calls based on the value
IVRs allow you to prioritize calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. If all of your agents are busy, they will be directed to the front of the waiting queue. Your team will never lose a high-value customer due to poor customer service or a slow answer time.
Route the caller to the right agent or department
IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs.
Thrive with high call volumes
IVR systems allow companies to easily handle high call volumes. Callers will automatically be directed to the agent or department that is most capable of meeting their needs or will wait in a queue when all agents are busy. Some IVR systems allow the caller the option of having an agent return their call rather than wait in a queue.
Improve your company’s image
Startups and smaller companies can use IVRs to make it appear that their company is larger than it actually is. If you only have a few people in your company, you can configure IVR prompts that allow callers to talk to sales, support, marketing or technical support, etc. Regardless of what department the caller chooses, they will be routed to the person on your team assigned to answer all of the calls. With an IVR your customers will be impressed with your company’s professionalism.
Benefits of using an IVR system
There are some major benefits of using Interactive Voice Response for your business. Some of them are as follows: